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Neon Sign FAQ

Unbeatable Price: We guarantee you will not find a cheaper price. If you do, we will beat it!

Durability: Lighter than glass neon, Our signs uses a technology that is lighter as well as stronger compared to the conventional one. They have 60,000+ hours lifespan.

Energy Efficient: Yes, they are energy efficient, economical and ecologically friendly. Much lower energy consumption than glass neon.

Safety: Our LED signs are made up of unbreakable glass. Also, the LED neon sign don’t get heat
up. Besides, the neon LED signs pose no threat to humans. So, you can be sure of complete safety while using our customized Neon LED signs.

Easy to Install: Our signs all come
with a contour cut acrylic backing which includes pre-drilled holes that makes hanging/mounting it on a wall or other surface simple.

Lightweight: Our neon lights are very lightweight making them perfect for weddings, home decor, events and highly individual gift ideas. These are portable and easy to carry as well.

Warranty: All signs come with a 24 month warranty covering faulty items.

Custom Neon Signs

Creating custom neon signs involves a highly intricate and detailed process tailored specifically to your unique design. Each custom neon sign is meticulously crafted by our skilled artisans, who devote their time and expertise to bring your vision to life. From designing the layout to bending and shaping the glass tubes, every step is executed with meticulous care and attention to detail.

Due to the personalized nature of custom neon signs, we are unable to accept returns on these items. We believe it is crucial to maintain the integrity and individuality of each design, ensuring that your custom piece is truly one-of-a-kind. Our commitment to providing you with a bespoke product means that once the production process begins, it cannot be reversed.

Our commitment to customer satisfaction:

While custom neon signs are non-returnable, we want to assure you that if your product arrives damaged or has a defect, we will gladly replace it for you. To facilitate this process, we kindly request that you provide us with photo and video evidence that clearly shows the defect or damage. This will help us ensure a swift resolution to the issue, allowing us to promptly send you a replacement.

Our 100% satisfaction guarantee for other products:

For all non-custom or non-personalized products available on our website, we stand behind their quality and offer a 30-day satisfaction guarantee. If, within 30 days of receiving your order, you are not completely satisfied with your purchase, please visit our Returns/Exchange page for more information. We will gladly assist you in finding a solution that meets your needs, whether it be an exchange or a refund.

  • LED Neon signs are a modern alternative to traditional glass neon signs, utilizing energy-efficient LED lights instead of glass tubes filled with gas.

  • LED Neon signs are made of flexible silicone tubes that house LED lights, allowing for various shapes, colors, and designs.

  • The main difference between LED Neon and traditional neon lies in the lighting technology and construction materials used.

  • Traditional neon signs use glass tubes filled with different types of gas, such as neon or argon, which are then electrified to produce glowing light.

  • LED Neon signs, on the other hand, use low-voltage LED lights embedded within flexible silicone tubes to create a similar neon-like effect.

  • LED Neon signs offer several advantages over traditional neon signs, including increased durability, lower energy consumption, and a longer lifespan.

  • LED Neon signs are more resistant to breakage and can withstand various weather conditions, making them suitable for both indoor and outdoor use.

  • Traditional neon signs require specialized skills for fabrication and maintenance, while LED Neon signs can be easily manufactured and customized using computer software and cutting-edge technology.

  • LED Neon signs also offer greater design flexibility, allowing for intricate and detailed designs that can be easily replicated.

  • Additionally, LED Neon signs are generally more cost-effective, as they consume less energy and require less maintenance compared to traditional neon signs.

Overall, LED Neon signs provide a modern and versatile alternative to traditional neon signs, offering vibrant and customizable lighting solutions for a wide range of applications.

All orders typically arrive within 2-3 weeks.

Each neon sign is meticulously crafted by our skilled artisans, who dedicate their time and expertise to ensure the highest quality and attention to detail. We appreciate your patience and understanding as we work diligently to create a unique and exceptional neon sign just for you. Once your order is shipped, you will receive a tracking number to monitor its progress and estimate the delivery date.

We take pride in the quality of our neon signs, and to demonstrate our confidence in their durability, we provide a 2-year warranty on all our products. This warranty covers any manufacturing defects or malfunctions that may occur within the specified period. If you encounter any issues with your neon sign during this time, please contact our customer support team, and we will be glad to assist you in resolving the matter promptly.

Can I have more than one colour?

Yes, we do no charge any extra to use multiple colors. Just make a note in the comments section of the custom order form to let us know which colors you would like.

When you find any damage after opening the package, please report it to Fedex immediately. We will only accept claims within 7 days of delivery. Contact us at support@rebhorndesign.com and send us a detailed picture & video of the damage, after review and pick up, we will send you a replacement.

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